Get help with CapyWatcher.
Write by email or send a DM on X. Admiral Capy reads and answers every message, never an AI tool.
There’s no phone line and no chat.
License and payment questions.
Lost your license key?
It’s in Creem’s receipt email and in Creem’s customer portal.
Moving to a new computer?
On the old one, open Help, select See computers and remove it. Then enter your key on the new one. If the old computer is gone, its place frees itself after 60 days without a check, or write to support.
Cancelling a yearly plan?
Cancel in Creem’s customer portal. The plan runs to the end of the year you paid for.
Want a refund?
Write within 14 days of a purchase or a renewal, for any reason. Refund policy
What to put in your message.
Three things help find the cause fastest.
- What you did.
- What you expected to happen.
- What happened instead, with any message the app showed.
CapyWatcherFind out which app created a file.
Add the debug information.
Ten lines about your setup help find the cause. They hold no user name, computer name, path or process name.
- Open CapyWatcher from its icon next to the clock. If Windows hides it, select Show hidden icons (the ^ arrow) first.
- Select Help, on the left.
- At the bottom, next to Debug information, select Copy.
- Paste it into your email or DM.